POSITION SUMMARY 

Provide a high level of support to Corporate Training with emphasis on clear communication and quality customer service. Perform administrative functions to include registrations and fulfillment aspects of seminars, special events, and customized training classes.  This person will continually pursue process and system enhancements and take a lead role in the Corporate Training event registration portal technology for quality assurance.  Will assist various areas of the department as needed and respond to inquiries of internal and external customers.

ESSENTIAL FUNCTIONS 

• Publish event details on the Corporate Training event registration portal by utilizing Event Admin access.
• Oversee Corporate Training events on the registration portal and provide technical assistance to the customer.
• Testing, problem solving, and recommend process and system enhancements to increase efficiency and accuracy regarding the Corporate Training event registration portal.
• Create and maintain standard operating procedures for the seminar registration process incorporating Payment Card Industry (PCI) compliance.
• Assist customers with questions on course offerings and availability.  Manage the pre-, post-, and day-of class activities; includes prep of course materials, participant check-in, instructor introduction, and the evaluation process, etc.
• For Public Safety trainings, adhere to Department of Justice requirements.  Ensure documentation is complete and secure to present for audit.
• Create and update Seminar Specialist Training Manual in OneNote
• Assist team with administrative duties, various activities, and function as a team member

MINIMUM QUALIFICATIONS AND WORK EXPERIENCE

• Minimum technical diploma
• Minimum three years clerical experience
• Microsoft Office Suite and client management systems software

**An equivalent combination of education and work experience may be considered.