POSITION SUMMARY 

This position is responsible for providing clear communication and support to customers, while ensuring the customer has a high-quality experience. Employee will possess knowledge of and educate students and customers on all aspects of Enrollment Services and the College specifically admissions, enrollment, student finance, and financial aid.

ESSENTIAL FUNCTIONS 

• Serve as the first point of contact to greet internal and external customers in an appropriate manner using various modalities.
• Create student accounts and update student information in applicable information systems.
• Assist students in accessing and navigating their self-service portal, applying to a program, understanding admission program requirements, scheduling appointments, enrolling for courses, etc.
• Assist students in understanding the financial aid process and completing required documentation as well as analyzing accounts to determine charges for services, collect payment, arrange for billing, etc. 
• Utilize resources and internal systems to resolve customer inquiries.
• Use coaching framework to assess student and customer needs, offer clear communication of resources and processes, and engage in dialogue to ensure customer understanding of action plan or referrals to other departments as deemed necessary.
• Provide additional support to Enrollment Services department deemed necessary for student success.

MINIMUM QUALIFICATIONS AND WORK EXPERIENCE

• Associate Degree
• Two years related work experience
• Microsoft Office Suite, OneNote, Instant Messaging, electronic calendar system and data management system (Workday preferred)

**An equivalent combination of education and work experience may be considered.